One of our unique selling points at Bee Moved is the fact that we don't expect any payment or deposit before the job is completed unless it is a commercial job. On the day of the move, our supervisor on your moving team will prompt you for payment at around 4 pm. This involves calling into the office and making a payment over the phone by card. The only additional charge should be expected if the payment is made by credit card, which incurs a 2% admin surcharge.

We do offer storage at very competitive rates. These days, more and more clients can experience delays while facilitating the sale and purchase. We have a solution to this problem! All our storage is containerised using 35 sqft containers. You can easily gain access to your container at any time with a 24 hours notice. We are usually half the price of other storage firms, and the buildings are alarmed and CCTV'd.

We will be happy to help you bring it down, provided there is a fixed ladder, boards and the premises are lit. Generally, most customers like to have a good sort of their loft items and then bring them down to a spare room during the sort.

The short answer is really as much notice as possible. At Bee Moved, after you have accepted our quote, we offer you an opportunity to choose a date and pencil it in. We will then reserve the selected time-slot for you in our fleet up until one week before the agreed date. Then, we will give you a call to check how your move is progressing. Thus, by this time, especially given the risk of delay, we will know if the agreed date is still realistic.

Typically, people get rid of the contents of their freezer before the day of the move. We realize though that this is not always possible. So if requested, we can provide a cooler box on the day of the move to keep your freezer contents intact.

All pictures and mirrors should ideally be taken off the walls and placed upright in one area. Then, on the day of the move, we will wrap the pictures and mirrors into blankets for you. If you want to do it yourself, we will supply you with the necessary packing materials, including 100m of bubble wrap.

Yes, you can if your move is local and the contents are lightweight, i.e. clothing. Otherwise, if the chest of drawers is full of books or photo albums, we will request that these items are boxed. In the case of long-distance moves, we will ask you that all contents of any drawers are boxed.

Bee Moved is a member of BAR (British Association of Removers) and therefore, we abide by BAR's terms and conditions that automatically insure all your items up to a value of £40 per item and to a total value of £25,000. The additional liability is offered to you if you wish to insure you goods to their full value. In some cases, our clients have an existing coverage following their own home contents policy, which sometimes covers them while they're moving house. It is always best to check.

The waiting time exemption certificate (WTEC) is offered if you want to avoid any waiting time charges on the day of your move. Charges are incurred on your move when there is a delay in the chain and we are kept waiting to unload at your new property. This can happen because someone in the chain is late moving out of their property or there is trouble with the money transfers in the chain. If there is a delay, the charge is £30 per person per hour on your team. However, if you have taken out the WTEC at least one week beforehand, then these charges are wavered. To give you a better idea of how probable that is, out of about 1,500 jobs last year 20 jobs incurred waiting time charges.