Privacy Policy
Last updated: 10th October 2024
At BeeMoved Removals, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you use our website, contact us, or use our services. We comply with the General Data Protection Regulation (GDPR) and UK data protection laws.
1. Data Controller
The data controller responsible for your personal data is BeeMoved Removals, registered in England under Company No. 04209870, with a registered address at Unit 3 New Wharf, Brighton Road, Shoreham-by-Sea, BN43 6RN. For any questions or concerns regarding our use of your personal data, you can contact us at info@beemovedremovals.com.
2. Information We Collect
We may collect and process the following personal data:
- Contact Information: Your name, email address, phone number, and address.
- Service Information: Details about the removals, storage, or other services you inquire about or use.
- Payment Information: Payment details, but we do not store full payment card details as these are processed by secure third-party providers.
- Communication Records: Correspondence via email, phone, or other contact methods.
- Website Data: Usage data such as IP address, browser type, and pages visited (through cookies and analytics tools).
3. How We Use Your Information
We will only use your personal data in accordance with GDPR principles. The purposes for which we process your personal data include:
- Providing Services: To handle your requests for removals, storage, or packing services.
- Communication: To communicate with you regarding quotes, bookings, and customer service.
- Legal Obligations: To comply with our legal obligations, such as maintaining records for tax purposes.
- Marketing: With your consent, we may send marketing communications about our services that may interest you.
4. Legal Basis for Processing
We rely on the following legal bases under GDPR to process your personal data:
- Contractual Necessity: To provide you with the services requested.
- Consent: When you subscribe to our newsletters or opt into marketing communications.
- Legal Obligation: For compliance with legal and regulatory requirements.
- Legitimate Interest: For improving our services, managing business operations, or responding to your inquiries.
5. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements. Personal data processed for marketing purposes will be kept until you withdraw your consent.
6. Your Rights
Under GDPR, you have the following rights:
- Right of Access: You can request access to your personal data.
- Right to Rectification: You can ask us to correct any inaccurate or incomplete data.
- Right to Erasure: You can request that we delete your personal data under certain conditions.
- Right to Restrict Processing: You can ask us to suspend the processing of your personal data in certain situations.
- Right to Data Portability: You can request the transfer of your data to another service provider.
- Right to Object: You can object to processing your personal data for direct marketing or where we rely on legitimate interests.
- Right to Withdraw Consent: If we rely on your consent for processing, you have the right to withdraw it at any time.
To exercise these rights, please contact us at info@beemovedremovals.com.
7. Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. These measures include encryption, firewalls, and regular security reviews. Access to your data is limited to those employees, agents, or contractors who have a business need to know.
8. Sharing Your Data
We will never sell your personal data. We may share your personal data with trusted third parties to provide our services, such as payment processors, subcontractors, and IT providers. All third-party service providers are required to respect the security of your data and to treat it in accordance with the law.
We may also disclose your data if required by law or to enforce our terms and conditions.
9. International Transfers
In the course of our operations, your personal data may be transferred outside the UK. Whenever we transfer your personal data outside the UK, we ensure a similar degree of protection by implementing appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the UK or EU.
10. Cookies
We use cookies on our website to enhance your experience and collect analytical data. For detailed information on the cookies we use and your choices, please refer to our Cookie Policy.
11. Changes to This Policy
We may update this policy from time to time in response to legal, technical, or business developments. We will notify you of any material changes by posting the updated policy on this website. Please check this page regularly for updates.
12. Contact Us
If you have any questions about this privacy policy or your personal data, please contact us:
BeeMoved Removals
Unit 3 New Wharf, Brighton Road, Shoreham-by-Sea, BN43 6RN
Email: info@beemovedremovals.com
Phone: 01273 204 098
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you are concerned about how we handle your personal data.